Residents from across NPU-V have been meeting for more than a year to develop and implement a customer satisfaction strategy to improve access to, delivery and availability of quality goods and services in their community. Out of that effort, the Consumer Advocacy Group (CAG) and the broader Customer Satisfaction Network were formed.

The CAG's vision is excellence in the provision of goods, services and supports in our neighborhoods with a mission to build and sustain a network of empowered consumers educated, informed, engaged and ready to take action.

CAG is implementing a three-pronged strategy that includes research, education and action/organizing in two service areas initially: childcare/early learning and grocery stores. This year, CAG members have begun to use the findings from their initial research and education activities to engage the broader Customer Satisfaction Network in activities to test the quality of standards and the level of consumer satisfaction in the service target areas.

In partnership with the Department of Community Health at Morehouse School of Medicine, CAG conducted a neighborhood saturation survey of goods, supports and services in NPU's V, X and Y. CAG is also working with The Center for Working Families, Inc. to develop a customer/consumer bill of rights and customer satisfaction environment.

The group hosted its public kick off event in February at the Salvation Army's Ray and Joan Kroc Corps Community Center Atlanta. Email us for more information or to find out how you can get involved.